Shipping policy

Zineb Creations operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”).
This Shipping Policy explains how and when orders are processed, shipped, and delivered.

Please read this Shipping Policy carefully before completing your purchase. By using our Services, you acknowledge that you have read, understood, and agreed to the terms described below.

1. Shipping Zones

We currently ship to the following regions:

Canada (including Nova Scotia)
United States
Europe, Asia & Oceania (via international postal services; some exclusions may apply)

2. Order Processing Times

Orders are generally processed within 2–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
In the event of exceptional delays, you will be notified by email.

3. Shipping Methods & Rates

Destination	Method / Carrier	Estimated Delivery Time	Rate
Canada	Canada Post / Chit Chats	2–8 business days	Free
United States	Chit Chats + USPS	2–6 business days	30 CAD
Europe	Chit Chats + Local Post	5–22 business days	30 CAD
Asia & Oceania	Chit Chats + Local Post	5–22 business days	30 CAD

💡 Note: Delivery times are estimates only. Customs clearance, weather conditions, or carrier delays may affect the final delivery date.
Zineb Creations cannot guarantee exact delivery dates.

4. Delivery Guarantee

If we are unable to ship your order within the stated timeframe—or within a maximum of 30 days where no specific date is indicated—you have the right to cancel your order and receive a full refund.

5. Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (where available).
Shipments can be tracked directly on the carrier’s website.

6. Taxes & Duties

Canada: Applicable sales taxes (GST/HST/PST) are calculated at checkout.
International: Import duties, VAT, and customs clearance fees are the customer’s responsibility. These charges are not included in product or shipping prices.

7. Delivery Issues

Incorrect or incomplete address: Customers are responsible for providing accurate shipping details. We are not responsible for lost packages resulting from incorrect information.
Lost or stolen packages: If tracking shows the package as delivered but you have not received it, please contact the carrier first, then notify us at bennanizinebcreations@gmail.com.
Returned shipments: If an order is returned due to an incorrect address or failed delivery attempts, reshipment will incur additional charges.

8. Contact

For any questions regarding this Shipping Policy, please contact us:

Zineb Creations
609-51 Supreme Court
Halifax, NS, B3N 0G1, Canada
📧 bennanizinebcreations@gmail.com
📞 +1 902 233 2898

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